New York Archives

County/Area: Onandaga & Madison
Insurance Required: No
Prior Relationship Established: No
Do They Work with Law Enforcement: Not typically, based on the severity of the situation
How Are They Contacted: Crisis Line
Admin Phone Number: 315-448-2820
Crisis Line: 315-726-8650
Website: https://www.sjhsyr.org/find-a-service-or-specialty/behavioral-health/comprehensive-psychiatric-emergency-program-cpep
Note: Mobile outreach available from 8am- 4pm

County/Area: New York City
Insurance Required: No
Prior Relationship Established: No
Do They Work with Law Enforcement: Yes
How Are They Contacted: Crisis line
Admin Phone Number: No admin number provided
Crisis Line: 888-692-9355
Website: https://nycwell.cityofnewyork.us/en/crisis-services/mobile-crisis-teams/
Note: NYC Well is a referral service Mobile Crisis Teams (MCTs). After being dispatch, MCTs come out within 24 hours and operate as separate entities. Refer houseless population to HOMESTAT (Homeless Outreach Mobile Engagement & Street Action Teams by calling 311). MCTs are operated by hospitals with state licensed Comprehensive Psychiatric Emergency Programs (CPEPs) or Psychiatric Emergency rooms or by community-based organizations designated by the NYC Department of Health and Mental Hygiene (DOHMH). Each borough has one MCT that serves all children and young adults in that borough, ages 0 through age 20. There are 19 adult MCTs that serve the five boroughs for ages 21 and up.

Insurance Required: No
Prior Relationship Established: No
Do They Work with Law Enforcement: Yes, if situation deemed dangerous
How Are They Contacted: Crisis Line
Admin Phone Number: 585-275-2100
Crisis Line: 585-529-3721
Website: https://www.urmc.rochester.edu/mental-health-wellness/emergency-services/monroe-mobile-crisis-team.aspx
Note: The Mobile Crisis service is NOT for anyone at risk of suicide or urgent safety concerns such as overdoses, violence toward others, or medical emergencies.

In those cases, call 911. Hours of operation: Monday - Friday 8am-10pm; Weekends and Holidays: 10am-6:30pm; On call response available after hours

County/Area: Onondaga, Oswego, Madison, Cortland & Cayuga
Insurance Required: No
Prior Relationship Established: No
Do They Work with Law Enforcement: licensed/qualified crisis providers & Peer Specialists/Advocates are on the mobile crisis response team
How Are They Contacted: Crisis Line
Admin Phone Number: (315) 425-1004
Crisis Line: 855-778-1900
Website: https://www.liberty-resources.org/mobile-outreach-residential-respite-services/
Note: Request Mobile Crisis Support

County/Area: Erie
Insurance Required: No
Prior Relationship Established: No
Do They Work with Law Enforcement: Led by mental health professional but accompanied by law enforcement if needed
How Are They Contacted: Crisis Line
Admin Phone Number: 716-834-2310
Crisis Line: 716-834-3131
Website: https://crisisservices.org/mental-health/#mobileoutreach
Note: 24/7 operations; request an Outreach Counselor

County/Area: Broome
Insurance Required: Yes
Prior Relationship Established: No
Do They Work with Law Enforcement: Yes, if situation deemed dangerous; call 911 when emergency
How Are They Contacted: Crisis Line
Admin Phone Number: 607-762-2200
Crisis Line: 607-762-2302
Website: https://www.nyuhs.org/care-treatment/behavioral-health/psychiatric-services

County/Area: Rochester
Insurance Required: No
Prior Relationship Established: No
Do They Work with Law Enforcement: Law enforcement contacted only when necessary
How Are They Contacted: 211 or call diverting from 911 (Caller must specify that they need the PIC team)
Admin Phone Number: 585-428-1303
Crisis Line: 211 or 911 (caller must specify they need the PIC team)
Website: https://www.cityofrochester.gov/crisisintervention/
Note: Be sure to request PIC directly